Return and Refund Policy

1. Eligibility for Returns
You may request a return within 24 hours of receiving your delivery, subject to the terms and conditions outlined in this policy. Please ensure you read this policy carefully before initiating a return.

To be eligible for a return, the following conditions must be met: ✔ The item is unused, unworn, and in its original packaging.
✔ All original tags, labels, and accessories are included.
✔ The item is not listed as non-returnable (see Section 4).
✔ The return request is submitted within the allowed timeframe.

2. Return Process
Once you submit a return request, our administrator will review it and either contact you for further details or approve the request. If approved, a courier will be automatically assigned to collect the item(s) from the original delivery address.

✔ The courier will send a confirmation of collection.
✔ It is your responsibility to ensure someone is available to hand over the item to the courier.
✔ The return will only be processed after the item has been received and inspected.
✔ If the return meets all criteria, a refund (if applicable) will be issued.

3. Refunds
Once the returned item has been received and inspected, the refund will be processed as follows: ✔ Refunds will be issued to the original payment method used for the purchase.
✔ Processing times may vary depending on your bank or payment provider.
✔ Shipping and handling fees are non-refundable.
✔ If the return is rejected due to non-compliance with this policy, the item will be sent back to the customer at their expense.

4. Non-Returnable Items
Certain items are not eligible for return, including but not limited to: ✔ Perishable goods such as food and beverages.
✔ Personalized or customized items.
✔ Intimate or sanitary goods (e.g., undergarments, personal hygiene products).
✔ Digital downloads or gift cards.
✔ Items marked as "Final Sale."

5. Order Status Definitions
To keep you informed throughout the return process, we use the following order status updates:

✔ Awaiting Courier Pickup – Return request approved, waiting for collection.
✔ Shipped – Order has been dispatched from the warehouse.
✔ Delivered – Order has been successfully delivered.
✔ Return in Progress – Return request submitted and under review.
✔ Return Collected – The returned item has been picked up by the courier.
✔ Return Completed – The returned item has been received, inspected, and processed.

6. Contact and Support
If you have any questions or require further assistance regarding your return, please contact us 

By making a purchase on our platform, you agree to comply with this return policy and its terms. We reserve the right to update or modify this policy at any time.